Refund Policy

The information provided in this Refund Policy is for general guidance and transparency. It does not constitute legal advice. If you require assistance with local consumer protection laws or refund regulations, we recommend consulting a qualified legal professional.

At Waggr, we’re committed to providing quality products and clear policies. Due to the nature of our offerings, we do not accept returns or offer refunds on perishable pet treats or pet care services (e.g., walking, daycare, boarding). This policy helps ensure product safety and integrity for all our customers.

However, we do offer refunds on pet toys that arrive damaged or defective. Please notify us within 7 days of delivery and include a photo of the issue. Approved refunds will be processed to the original payment method.

✔️ Eligible for Refund:

• Pet toys that are defective or damaged on arrival (notify us within 7 days)

❌ Not Eligible for Refund:

• Perishable items (treats, chews, food toppers)

• Pet services (daycare, walks, boarding)

• Items damaged by pets after delivery

• Change of mind or sizing issues

To request a refund for an eligible item, email info@waggr.pet with your order number, a description of the issue, and a photo. If approved, your refund will be issued within 5–7 business days.